Spirit Halloween Reviews

Update: USPS ended up delivering package just in time. So it took much longer to get and I never did get anyone on phone. But I did get what I ordered and it was great quality. Ordered on 12 Oct and paid extra for expedited shipping. Got the tracking number that day. USPS only tracked it for one day then it went into black hole. Can't get a USPS human on the phone to find the order, and same for Spirit Halloween. Been on hold for 30 minutes. Sent them email and no response. Costume is needed for a wedding so I'm pretty anxious and upset. People in wedding who ordered from other vendors at same time already have their costumes.

I went to the Airport road location in Allentown, PA.
Customer service was ABSOLUTELY amazing. The young woman I talked to was the assistant manager. She helped my family and I find matching costumes and up sold us many accessories. She was so kind to my son and even helped him for over 20 min find what he needed. He is disabled and all he could talk about when we got home was his experience with this young lady. I will write a review everywhere just for people to meet this beautiful young lady. Her name tag said Lexi. I will be going back JUST FOR HER

my son wanted to visit spirit halloween for his birthday, i took him to the avenues location in jacksonville florida aug 28 2020. it was the best experience ive ever had with customer service. the young man that was there that day is the nicest person i have ever met. I regret that i did not get his name but we will go back there and always will for our spooky costume and decorations needs. going there for my 6 year old he said was as great as disney.......

I ordered a wireless Multi-Prop remote control. I received it in good order and fast. I went to test it and soon found out that the batteries it came with were dead. I figured before I sent it back to Spirit for a refund or return, I would simply go buy some batteries to see if the unit would work. It did! I called customer service to explain the situation and they quickly and happily covered the cost of the replacement batteries. I appreciate the very prompt service from the Spirit Halloween representative. A very satisfied customer here!

I went to the store in Oshkosh wi. I was greeted and helped by a very nice staff. They helped me find exactly what I was looking for and answered all my questions. I'm so glad they were there. I hope they come back next year!

My visit to spirit at Legacy Crossing in Marion Ohio what is a five star shopping experience because of one person Justine not only assisted me finding all of the hocus-pocus costumes and accessories that I needed but she went above and beyond to get me the "teeth" to complete my Winnie Sanderson costume that were sold out nearly everywhere. Justine is personable, knowledgeable, and very helpful. In a word, she's the best !